Shipping policy



Mail order shipping policy

Please note that we do not ship any liquids products by courier service. (Purolator, FedEx, UPS, Canada Post)


Wholesale Freight policy

  • Shipping will not be paid on large or oversized or bulk items such as rockwool, clay pellets, Lambert, coco etc. Shipping will be pro-rated.
  • Surcharges that result from the customer's need for special requirements such as tailgate service are not covered by this shipping policy. The extra expense associated with these added services will be charged to the customer.
  • The customer is responsible for informing the sales department of any other special needs i.e. specific delivery times, dates etc.


  • Transport Claims

    Goods shipped collect

    (By this we mean: the customer has arranged for the goods to be picked up from our warehouse and will pay for the shipping directly.)

  • Always check the number of packages or cases received from the carrier against the shipping papers.
  • Report any packages missing to the transport company and notify Brite-Lite immediately.
  • In the event that your order appears to have been damaged in transit, you must note any damages to your order on the way-bill and have it signed immediately by the person (driver) delivering the goods. Make sure you get the driver to "print" his or her name as well as sign the way-bill.
  • In the event of breakage or damage that is noticed once you unpack your order, you are responsible for making a claim to the transport company. Brite-Lite has no responsibility whatsoever if it is your carrier.

  • Goods Shipped Prepaid

    (By this we mean that Brite-Lite has arranged the shipping with the transport company - regardless of whether the customer is receiving the order free of charge or is being billed directly by Brite-Lite.)

  • Check that the packages you receive have not been opened or tampered with. All our orders are sealed with our tape that has our logo and name printed on it. If there has been tampering, immediately contact our sales department for instructions - before the transport driver leaves your premises.
  • Always check the number of packages received from the carrier against the shipping papers. If there are items missing have the driver sign the way-bill acknowledging the number of missing items. Immediately notify the Sales Department and fax us a copy of the signed way bill.
  • In the event that your order appears to have been damaged in transit, you must note any damages to your order on the way-bill and have it signed immediately by the driver. Make sure you get the driver to "print" his or her name as well as sign the way-bill. Fax a copy of the signed way bill to the Sales Department along with a short note explaining the extent of the damage. If damage appears to be extensive, you may also refuse to accept the order. In this event, immediately notify the Sales Department.
  • In the event of breakage or damage that is noticed once you unpack your order, note the damage and contact the Sales Department.
  • If your order has been sent by Parcel Post or courier (small packages only), and the order appears damaged, do not accept the goods and contact our Sales Department immediately. If the goods are damaged once you open the package, contact the Sales Department - always keep your copy of any shipping documents received until you are sure that the contents are in perfect condition.
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